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Privacy Policy at King Billy
King Billy is operated by Dama N.V., licensed and regulated by the Curaçao Gaming Authority. This policy explains what personal data we collect when you play with us, how we use it, who we share it with, and what rights you have over it. We have written it in plain language because legal jargon helps nobody.
If you have questions at any point, our support team is available 24/7 via live chat.
Information We Collect
We collect three main categories of information when you create and use a King Billy account.
Personal identity data includes your full name, date of birth, and residential address - required to confirm you are over 18 and legally permitted to play in your jurisdiction. We also collect your email address and phone number as primary contact channels, and government-issued identification documents as part of our Know Your Customer (KYC) process.
Financial and transaction records include a complete history of deposits, withdrawals, and bets placed. Full card numbers are never stored on our servers - we use an encrypted token system managed by our payment processors. Your account balance and transaction history are retained in a secure, access-controlled environment.
Technical data includes your IP address, device type, browser version, and login timestamps. This information powers our security monitoring and helps our technical team maintain consistent performance across the 5,000+ games in the library.
How We Use Your Data
Your data is used exclusively to operate your account, fulfil our legal obligations, and improve your experience on the platform. Specifically:
- Processing and verifying deposits, withdrawals, and bonus activations
- Performing identity and anti-money laundering checks required under our gaming licence
- Monitoring account activity for fraud and unauthorised access
- Sending account notifications, withdrawal confirmations, and promotional offers you have opted into
- Analysing gameplay patterns to personalise game recommendations and VIP tier management
| Data Type | Retention Period | Reason |
|---|---|---|
| Account details | 5 years after closure | Anti-money laundering regulations |
| Transaction history | 5 years after transaction | Financial auditing and tax obligations |
| Game logs | 2 years | Dispute resolution and fairness checks |
| Marketing cookies | 30 days | Personalised offers and site analytics |
Data Sharing and Third Parties
We do not sell your personal data. Sharing occurs only where it is essential to operate the platform or required by law.
Payment processors receive the transaction data necessary to execute your deposits and withdrawals. All our payment partners are certified to the highest financial security standards.
Game providers receive a unique player identifier - not your name - when you spin the reels, so their servers can determine the outcome and return it to our platform. Your personal details are never passed to game studios.
Regulatory authorities may request account data as part of a legal investigation. We disclose only what is legally required and nothing beyond that scope.
Independent auditors review our game logs and RNG data periodically to verify that outcomes are genuinely random and that stated RTP percentages are accurate. This access is scoped strictly to gameplay data.
If King Billy undergoes a merger or acquisition, player data would transfer as part of that process. We would notify you in advance and give you the opportunity to close your account before any change to this policy takes effect.
Data Security
Every page on King Billy is served over an encrypted connection - the padlock in your browser address bar confirms this. Data in transit between your device and our servers is protected against interception at all points. Our internal servers sit behind firewalls that monitor traffic and block unauthorised access attempts continuously.
Internally, access to player data operates on a strict need-to-know basis. Support agents see only the account fields relevant to the query they are handling. Finance staff see transaction data but not full identification documents. Access attempts are logged and reviewed - any unexplained access to player data is treated as a serious breach of internal policy.
Cookies
We use four categories of cookies on the King Billy platform.
Essential cookies are required for the site to function. They maintain your login session, enable the cashier, and allow games to load. Disabling these prevents normal use of the platform.
Functional cookies remember your preferences - language, currency display, sound settings - so you do not have to reconfigure them on each visit.
Analytics cookies track aggregate page performance and game load speeds. This data is anonymised and used only to improve the technical experience across the platform.
Marketing cookies help us show relevant bonus offers based on your activity. These can be disabled through your browser settings without affecting core platform functionality.
Your Rights Under the Australian Privacy Principles
King Billy's operations are governed in part by the Privacy Act 1988 and the Australian Privacy Principles (APPs). These give you the following rights over your personal data:
- Right of access: You may request a copy of all personal data we hold about you at any time.
- Right of correction: If your details are inaccurate or outdated, you can ask us to update them.
- Right to opt out of marketing: You can unsubscribe from promotional communications at any time without affecting your account.
- Right to complain: You can raise a privacy concern with us and we are required to respond within a reasonable timeframe.
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We aim to respond to all privacy requests within 30 days. For unresolved complaints, you may escalate to the Curaçao Gaming Authority or seek independent legal advice.
For responsible gambling support, free help is available 24/7 at Gambling Help Online, GamCare, and Gamblers Anonymous. Must be 18 or over to play.
Policy Updates
We may revise this policy when our practices change or legal requirements are updated. Significant changes will be communicated by email or through a notice when you next log in. The most recent version is always available on this page. Continued use of King Billy after an update takes effect constitutes acceptance of the revised policy.
Frequently Asked Questions
Does King Billy report my winnings to the Australian Tax Office?
No. In Australia, gambling winnings for recreational players are generally not considered taxable income, and King Billy does not report individual player winnings to the ATO. Regulatory reporting obligations relate to anti-money laundering compliance, not personal tax. If you have specific questions about your tax position, consult a qualified accountant.
How do I request a copy of my personal data?
Contact our Data Protection Officer at the email address listed in this policy. We will acknowledge your request within five business days and provide the data in a readable format within 30 days. The data package includes your account details, transaction history, and game logs within the applicable retention periods.
Is my card information stored on King Billy's servers?
No. We do not store complete card numbers. A tokenised reference provided by our payment processor is used to process future transactions. Your full card details are handled entirely by the payment provider and are never accessible to King Billy staff.
Can I play anonymously using cryptocurrency?
Cryptocurrency offers greater privacy at the deposit stage compared to traditional bank transfers. However, identity verification is still required before your first withdrawal - this is a condition of our gaming licence and applies regardless of payment method.
Who do I contact if I think my privacy rights have been breached?
Contact our Data Protection Officer at the email address listed above. We will acknowledge your complaint within five business days and aim to resolve it within 30 days. If you are not satisfied with the outcome, you may escalate to the Curaçao Gaming Authority or seek independent advice.
How long is my data kept after I close my account?
Account profile and identity data is retained for five years after closure to meet anti-money laundering requirements. Transaction logs are kept for five years from the date of each transaction. Game logs are retained for two years. Marketing cookies and preferences are cleared immediately on account closure or opt-out.